Our Authors

We have an incredible team at Serefin Experiences who are passionate about their work. They love providing insights and educating our customers and website visitors. These authors have all contributed articles, posts or created the videos you see on our website.

Paul McDevitt

Senior Marketing Manager

Paul is a veteran of the communications and contact centre industry with more than 40 years of leadership experience at AT&T, Lucent, Avaya, and Cisco. He has led product management, operations, sales, services, and marketing, giving him a holistic perspective on how technology and customer support shape great customer experiences.

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Walter Wakulowsky

President, Serefin Experiences

Walter Wakulowsky is a visionary leader with over 30 years of experience in the contact center industry. As President of Serefin Experiences, he is committed to delivering exceptional customer experiences and driving client loyalty. Walter's extensive career includes senior and executive roles at some of Canada’s largest contact centers, where he has consistently demonstrated his technical and operational expertise.

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