Serefin Experiences is dedicated to crafting exceptional customer journeys. Under the leadership of visionary Walter Wakulowsky, with over 30 years of experience in the contact center industry, we deliver innovative, client-centric solutions that drive meaningful results.
Our commitment to excellence and deep industry expertise set us apart as a leading outsourced contact center provider.
We bring a proven track record of success across various industries. Our diverse team of experienced operators understands your specific needs and customer base, ensuring that we provide tailored solutions that meet and exceed expectations.
Our CURE model (Connect-Understand-Resolve-Excite) is at the core of every interaction. It is designed to foster positive customer experiences and build enduring brand loyalty.
What sets Serefin Experiences apart is our ability to seamlessly integrate with your team, working collaboratively to achieve your customer experience goals. Our data-driven approach and commitment to continuous improvement ensure we deliver consistent, high-quality interactions. As Walter Wakulowsky emphasizes, "The opportunity to make a meaningful impact on our clients and their customers keeps me motivated and inspired." This philosophy is at the heart of everything we do, driving us to deliver transformative customer experiences.
Our culture is rooted in a commitment to customer excellence. We utilize our proprietary best practice hiring, training, monitoring, and rewarding processes to create an environment where our agents thrive and deliver outstanding service.
Our unique QA methodology, the CURE model, ensures every customer interaction is handled with care and precision.
Serefin Experiences is committed to maintaining the highest quality standards in all aspects of our operations. We use independent Quality Assurance teams to meet and exceed customer experience goals consistently. Our customer-driven metrics allow us to co-develop performance measures with our clients, ensuring transparency and accountability.
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Walter is responsible for running Serefin’s outsourced contact center division, Serefin Experiences.
"My passion lies in creating transformative customer experiences and fostering loyalty through innovative contact center solutions. At Serefin Experiences, I am dedicated to leveraging my extensive industry knowledge and technical expertise to drive exceptional service delivery. The opportunity to make a meaningful impact on our clients and their customers keeps me motivated and inspired."
