Contact Center Outsourcing? Let's Talk About It.
We’ve heard the objections. We’ve had the same questions.
This page is here to walk through them—one honest answer at a time.
Yes — every shift includes bilingual staff. We can handle customer conversations seamlessly in English or French.
Our team is based in Canada, working remotely and in our Toronto HQ when needed. This keeps us close to the customers we serve.
Yes — we’ve scaled up fast for major programs, including COVID and travel services. Our recruiting and staffing model makes it possible.
We use Five9 for telephony and IVR, Verint for QA, and Zendesk for ticketing. This lets us stay flexible while keeping quality high.
We use independent QA teams, weekly calibration, and secure platforms to make sure customer interactions are handled consistently and safely.
Absolutely — we’re SOC 2 Type II certified. It’s a mouthful, but it basically means we’re serious about security, privacy, and reliability.
Yes — we’re PCI compliant, which means we meet strict standards for secure handling of payment information.
We combine experienced agents, strong QA practices, and customer-first thinking — so every interaction feels like it matters.
We don’t just answer calls. We help clients find insights in customer interactions, improve quality with independent QA, and adopt AI where it makes sense.
We’ve supported brands like Aeroplan, Desjardins, MBNA, WestJet, and Dynacare. They trust us to deliver great customer experiences every day.
